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At Astonea One Pvt. Ltd., we are committed to delivering a smooth, seamless, and satisfactory post-purchase experience. We ensure timely processing, dispatch, and delivery of orders while keeping our Associates informed at every stage.
It may take 2–6 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to concerns raised by any Governmental authority or any other entity acting on behalf of the Government or acting as per the directions of the Government. If in case the delivery period exceeds the stipulated time, either due to mishap or unforeseen circumstances, the Associate is notified regarding the same. If the Associate wants to accept the delivery, the order is delivered and if the Associate wants the order to be cancelled, the refund is made directly to the Associate’s bank account using the same mode the payment was received and the goods are taken back by the company.
Customers are notified if delivery extends beyond estimated timeframes.
The Associates are advised that if the packaging is tampered with or damaged at the time of accepting delivery of the goods, they should refuse to take delivery of the package and immediately call their respective Astonea One Head office or write an e-mail to info@astoneaone.com mentioning the order reference number. We shall make our best efforts to ensure that a replacement is sent to the concerned Associate at the earliest.
Any complaint related to your order should be registered with us within 24 hours post-delivery, no complaint will be entertained post that. We shall make our best efforts to ensure that a replacement delivery is sent to the Associate at the earliest.
After dispatch, customers receive a shipping confirmation email with the details of the tracking number and the courier company. Tracking availability begins 24 hours after the order is dispatched from respective warehouse.
Customers must report non-delivery of the order within 24 hours of receiving the notification to the Consumer Grievance Redressal Committee or email info@astoneaone.com. Astonea One has no liability for non-delivery reported after 24 hours.
Pre-dispatch address changes require an email from the customer's registered email ID to info@astoneaone.com. Once dispatched, it would not be possible to redirect the order to an alternate address.
The company disclaims responsibility for deliveries to incorrect addresses provided by the customer, or losses from incomplete or false information furnished by the customer.
